Stage 01
Request submitted
The requesting organisation submits the candidate’s identity details, the claimed employer, job title, dates and any supporting documents. A unique reference is issued.
Stage 02
Candidate consent
The candidate receives a secure invitation, confirms their identity, reviews the details submitted and gives authorisation. No employer is contacted before consent is recorded.
Stage 03
Identity matching
We match the candidate’s legal name, any previous names and date of birth so the employer can locate the correct record.
Stage 04
Employer identification
We establish whether the claimed employer exists, using public company registers and other independent sources — never solely the contact details supplied by the candidate.
Stage 05
Independent contact
A verification officer contacts the employer through independently sourced channels. Employers respond via a secure portal that shows them only requests addressed to them.
Stage 06
Evidence collection
Written confirmations, documents and call notes are attached to the case. Every action is recorded in an audit log.
Stage 07
Report generation
We issue a structured report showing what was confirmed, what was not confirmed and any discrepancies, with a defined verification outcome.
Stage 08
Dispute handling
Candidates can submit corrections or challenge inaccurate information. Disputes are reviewed by an officer and recorded on the case; candidates cannot alter employer responses.
Outcomes
Five defined outcomes. No guesswork.
Employment details independently confirmed.
Some details confirmed; others remain outstanding.
Insufficient evidence or employer unavailable.
The claimed employer disputes the information.
Material differences identified between the claim and available records.
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