1. Disputing a result
If you believe a verification result is inaccurate, raise a dispute from the candidate portal. Include your explanation and any supporting documents. The report will show that it is under dispute while we review.
2. What happens next
- We acknowledge your dispute within 2 business days.
- An analyst re-checks the evidence and may contact the former employer again.
- We aim to resolve disputes within 15 business days and tell you the outcome and reasons.
- Corrected reports are reissued to the requesting organisation.
3. Other complaints
For complaints about our service or how we handled your data, email complaints@passporta.com. Escalated complaints are reviewed by our Data Protection Officer.
4. Regulators
You may also complain to the data protection authority where you live or work, such as the Nigeria Data Protection Commission or the UK Information Commissioner’s Office.